What is the minimum order?
Embroidery has a 6 piece order minimum.
Shirt Printing has a 12 piece order minimum.
How long will my order take?
We usually ask for approximately 7-10 business days on first-time orders. (Often times we finish sooner.)
Repeat customers can usually expect to receive their finished orders after about 5-7 business days. If you need your orders expedited...just ask! We try to accommodate all of our customers' needs.
What are the artwork and or setup fees?
Embroidery set up is based on the final "stitch count" and complexity of your design. We usually just charge a flat rate of $40 on most designs. We feel this eliminates the guess work and keeps us at about 50% less than most of our competition. Please note that digitizing fees are for the digitizing "service," not the actual files. All digitized files remain the property of Speedy Threads & Graphics . We will release files to clients at our discretion (fees may apply). If you already have digitized artwork then you are already ahead of the game...send it right over and avoid any set up costs. We do not charge for basic editing or basic text (as long as it is an in-house font style).
We currently do not charge set up or screen fees for screen printed apparel as long as the artwork provided is "print ready." Print ready artwork should be vector with the file extension of .AI, .EPS, or .PDF. If the artwork is not vector we may charge a nominal Art/Design Fee which would be agreed upon prior to any work being provided.
Art/Design- We try to stay out of the design process as much as possible. If you need help with a simple edit or color change we can definitely help. Full designs are not offered.
Do you Ship?
Yes...we currently ship using UPS, and USPS. We can ship all over the US including Canada, Puerto Rico and Hawaii (international rates may apply). We currently do not offer international shipping to countries not listed above, however if necessary, we will get you quotes for this service on a job-to-job basis.
What is your return/exchange policy?
Unfortunately, we can not return embroidered or printed items to our vendors, therefore we do not offer refunds or exchanges. ALL SALES ARE FINAL! However, if there is a problem with your order that is our fault, we will always stand behind our work and fix the problem accordingly. We do offer "proofs" to all of our customers, and we highly recommend they look over the proofs for grammatical and any other errors prior to approving their jobs to be printed or embroidered. Once an order is placed changes or cancellations will require a 20% restocking fee.
BYO - "Bring Your Own" policy:
Unfortunately Speedy Threads no longer offers a BYO program. All shirts must be purchased from one of our catalogs.
Payments
A 50% deposit of the invoice total is due when the orders are placed, and the remaining balance will be due upon order pickup or delivery. We accept cash, Visa, MasterCard, American Express, Discover Card, and business checks (no personal checks please). Payments are accepted online, or in person at our office for your convenience.